Fedex has named its newest CEO and she’s Ramon Hood, a woman who began as a receptionist at the same company, the newest CEO at FedEx, is the first Black woman to take the lead in the company’s history.
The company announced Wednesday, February 26, that former VP of operations, strategy, and planning is now CEO, bringing more than 28 years of company experience to her role. She will be overseeing the Custom Critical division.
She started with the company as a receptionist in 1991 when the company was still called Roberts Express.
Reacting to becoming the company’s CEO, Hood said: “I wasn’t thinking this was going to be my career and I’d be here for 28 years. I was a young mother. I wanted a job that had a stable shift that would allow me to do (college) courses as appropriate.”
Over the years, Hood has been responsible for innovative ideas that made her stand out from her peers. She climbed up the ladder of success in the company from heading subsidiary FedEx Truckload Brokerage to obtaining an officer position at FedEx Supply Chain in 2016. She then returned to FedEx Custom Critical for an executive position. She holds a bachelor’s degree in Business Management from Walsh University and Executive MBA from Case Western Reserve University.
In the early days as CEO, Hood is looking to gain useful insight from employees, customers and independent contractors driving for Custom Critical. She has created her famous “Ramona Roundtables,” which she is wrapping up this month and involved her talking with small groups of employees.
“The next thing I’ll be doing is going out and spending time with customers and independent contractors,” Hood said. “I’m defining that as my ‘listen and learn tour.’ “She also mentions that under her leadership, Custom Critical will be agile in addressing customer needs and using technology, all while “looking at things in ways we haven’t in the past.”
A brief history of her Journey
She started out in 1991 as a receptionist for the company, which at the time was called Roberts Express. She has always shown great potential in leadership and through the years was given various roles in operations, safety, sales, and more. Along the way, she admitted having been “pretty intentional and purposeful with gaining experience” in the company.
Over time, Hood began offering innovative and strategic ideas that distinguished her from her peers. For example, she was the one who initiated the program that allows FedEx Custom Critical employees to work from home in the early 2000s. She said, “At that time, it was not common to have call centers where you would have individuals working from home. I looked at our processes and the technology that we had, and I realized nothing was preventing us from that.”
Hood has climbed up the ladder of success from heading subsidiary FedEx Truckload Brokerage before moving to an officer position at FedEx Supply Chain in 2016. She then returned to FedEx Custom Critical for an executive position, a full-circle move after being a receptionist there years ago.
She brings more than 28 years of FedEx experience to her role, and holds a Bachelor’s degree in Business Management from Walsh University, as well as an Executive MBA from Case Western Reserve University.